Amazon Expands Employee Health Care Centers To Five States

Amazon employees and their families in five states now have access to virtual and in-person care through a collaboration with Crossover Health.

“Amazon’s top priority is the health and wellness of our employees, and as part of our industry-leading benefits, we are pleased to offer affordable, high-quality health-care options, including virtual services for our employees and their families as part of this collaboration with Crossover Health,” said Derek Rubino, senior program manager for workplace health and safety special programs at Amazon.

Amazon and Crossover Health have opened 17 new health centers in five cities: Dallas-Fort Worth, Phoenix, Louisville, Detroit and San Bernardino-Moreno Valley, Calif. More than 75% of Amazon employees are located within 10 miles of in-person care with this program, Rubino said.

Crossover Health provides full-spectrum acute, chronic and preventive primary care, same-day pediatrics, prescriptions, vaccinations, behavioral health services, physical therapy, health coaching and care navigation for specialty referrals and diagnostic services through the Neighborhood Health Center program. Each center operates on extended hours during the work week and offers 24/7 on-call services to accommodate employee work and family schedules. Crossover also is registering to participate in the U.S. COVID-19 Vaccination Program.

Once registered, Crossover will be able to administer state-supplied vaccines to Amazon employees who meet eligibility criteria based on state and local health agency guidelines. “Access to convenient comprehensive primary care is essential for all employees, and we are proud to see the Neighborhood Health program with Amazon continue to expand throughout the country,” said Sally Larwood, RN chief nursing officer for Crossover Health. “Our primary health model delivers a better member experience and improves health outcomes, with care delivered through online and in-person care channels.

“We feel this comprehensive approach to relationship-based care will become the standard for self-insured employers as they evolve their health-care strategies and drive better clinical and financial results.”


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