Covered California Signs $12M Call Center Deal, Hiring Blitz Starts

The scramble is on for up to 500 temporary call-center workers to answer questions and help enroll consumers in Covered California.

Virginia-based Faneuil Inc., in partnership with InSync Consulting Services in Roseville, won a $12 million contract for the business early this month. Open enrollment starts Sunday at Covered California and runs through Jan. 31, 2016.

The contract, down from $14 million last year, augments the work done at Covered California’s existing call center in Rancho Cordova. There were discussions this spring about eliminating the extra help, but Covered California released a request for proposals in September. Faneuil won it this month.

The company offers quick-response call center deployment and did work for the Federal Emergency Management Agency after Hurricane Katrina. InSync, a national provider of IT staffing and consulting services, is a partner on the project and will help staff the call center.

Faneuil will host two hiring events this week from 9 a.m. to 3 p.m. The first will be held Wednesday at Faneuil’s call center at 7405 Greenhaven Drive. The second is Thursday at the Sacramento Employment and Training center at 925 Del Paso Blvd.

Faneuil is looking for workers with a minimum of six months of customer-service or call-center experience who are able to pass a background check and work 40 hours a week. Schedules may include evenings and weekends, said Tim Coxen, who manages InSync’s Roseville office.

“We’re back in the hiring mode,” Coxen said. “We already hired several hundred customer service reps and are looking to bring on 400 to 500 more in the next week.”

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