Less than three weeks before Covered California kicks off its second open enrollment, there are problems with the website.
Some brokers have been unable to process special-circumstance enrollments, renewals or changes to existing accounts for over a week. A scheduled maintenance over the weekend didn’t fix it.
“Some consumers are experiencing errors,” Covered California spokesman Larry Hicks said. “We still investigating this and trying to figure out what the problem is. (The website) is working for some. We are working with great urgency to fix the problem.”
Brokers are frustrated.
“The online enrollment system has in fact NOT been improved,” Edward Young, a certified Covered California agent, said in an email. His primary concern is a family that experienced a job loss and tried to sign up for coverage — but has been unable to do so.
“Basically, the site has no transaction capabilities,” Young said.
Open enrollment starts Nov. 15 and ends Feb. 15, 2015.